UK online retailers are bound by the Consumer Contracts Regulations 2013, which give consumers a 14-day right to cancel most online purchases and return goods for a full refund. T&Cs must be provided before the order is placed.

• 14-day cooling-off right for most online purchases (Consumer Contracts Regulations 2013)
• Must provide certain pre-contract information before purchase
• Consumer Rights Act 2015: goods must be satisfactory quality, fit for purpose, as described
• Return postage: business must inform consumer who pays before purchase
• Digital content: different rules apply — no automatic 14-day right for downloaded content once unlocked

Legal reference: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Consumer Rights Act 2015